Gurgaon industry  
SEARCH GI:
Advance Search
Agriculture Air Handling Art n Craft Automotives Breweries Business Services Chemicals & Gases
Computers Construction Cycle Electrical Environment Filters Food n Beverage
Furniture Glass Hardware Items Home Supplies Industrial Supplies Logistics Instruments
Iron n Steel Kitchen Equipment Leather Goods Industrial Tools Machinery Marble Industry Medical Products
Mineral n Metals Miscellaneous Office Supplies Packaging n Paper Plastic n Rubber Printing Scientific Inst.
Sports Items Stationary Textile n Hosiery Water Treatment Wooden Items Business With Gurgaon Industry
sahara care wws dr reddy rmp atc raymond jangra shaadi universal Public school exide a gap infotech group company stoma dental dolls imagination center point pet clinic best physiotherapist kiitm gurunanak computer services Micro pathology services sunrise placement services dr rk chandra gap infotech
Gurgaon's First ever Industrial Directory || Watch exclusive Industrial news on gurgaonIndustry.com || Marble Industry in Gurgaon || Hotels in Gurgaon || Hospitals in Gurgaon || Computer Institutes in Gurgaon || Schools in Gurgaon || Physiotherapist in Gurgaon || Industries in Gurgaon || Companies in Gurgaon|| Taxation Consultants in Gurgaon || Manufacturing Industries in Gurgaon || Bar and Pub in Gurgaon
Calm Your Customer

You’ll work nine times harder attracting new business than you will retaining your current client list. That means you can’t afford to anger even one customer.

 

Here’s how you can defuse tense situations and dissolve your customers’ frustrations.

 

1. Keep Your Cool

Customer service agents must listen without interruption to customer complaints. When you acknowledge problems and empathize with your customer’s situation, you immediately drop his frustration level.

 

Your goal: Remain calm and concerned -- even if the customer speaks harshly at first. Your mature approach will work wonders on his attitude.

 

2. Lock-In Customer Loyalty

Now that your customer is calmer, ensure him that you are happy to help him and that you appreciate his business. By emphasizing his loyalty to your company, you provide a subtle reminder that you’ll resolve his problem -- just as you have in the past.

 

Your goal: Impress upon your customer that you will resolve his issue. Depending on the problem, you may want to offer a reward for his patience, such as extra frequent-flier miles or a service coupon.

 

3. Remain Professional

No matter how customers approach the service encounter, you must keep your composure. Your goal: Keep your speech and expressions polite and tactful. If a customer gets under your skin or if you are afraid that you’ll involve your personal feelings, step away from your desk or ask the customer to hold while you take a few deep breaths.

 

4. Acknowledge Your Chronic Complainers

No matter how hard you try, there will always be customers whom you can’t please. These customers call frequently to berate and threaten service agents.

 

Your goal: Elevate these callers to your lead agent or supervisor. Your leaders can then decide how to nip complainers in the bud -- whether that’s through finessed service or by referring them elsewhere.

 

5. Only Make Mistakes Once

Your customers shouldn’t have to call more than once about the same issue. Identifying customer problems can improve your business, but not if you make the same mistakes over and over again.

 

Your goal: Learn from your mistakes the first time -- and then don’t repeat them. If you spot repeat problems, be sure to alert your supervisor before customers catch on.

 

6. Grow Thicker Skin

You’ll eventually have to deal with an irate customer who attacks you personally rather than focusing on the actual problem. You must learn to roll with these punches without beating yourself up.

 

Your goal: Never respond to customers emotionally or give in to outrageous demands. You should also avoid crying, exhibiting anger or speaking with sarcasm. Instead, simply transfer the customer to someone more skilled at dodging personal bullets.

Business Offering Starting a Business Blue print of Business Market Research Marketing Ideas Business Secrets Business Startup Checklist Calm Your Customer Generate Referrals Negative Habits The Five Stages of Change Tips to Improve Business

Shree Pittambraa Properties

metro refrigeration

Physiotherapist in Gurgaon

jangra shaadi

If you Like Gurgaon Industry
Recommend us Send Feedback Call Us Send Enquiry

Hotels in Gurgaon

Hospitals in Gurgaon

Ambulance Service in Gurgaon

Taxi Service in Gurgaon

ATMs in Gurgaon

Florist in Gurgaon

Packers and Movers in Gurgaon

Restaurants in Gurgaon

Saree Shops in Gurgaon

Web Development Companies in Gurgaon

24 Hrs. Chemists in Gurgaon

Doctors in Gurgaon

Schools in Gurgaon

Home Tutors in Gurgaon

Courier Service in Gurgaon

Cake Shops in Gurgaon

Physiotherapist in Gurgaon

Computer Dealers in Gurgaon

Coaching Institutes in Gurgaon

Garment Shops in Gurgaon

24 Hrs. Petrol Pumps in Gurgaon

Jewellers in Gurgaon

Industrial Directory of Gurgaon
Gurgaon's First ever Industrial Directory || Watch exclusive Industrial news on gurgaonIndustry.com || Marble Industry in Gurgaon || Hotels in Gurgaon || Hospitals in Gurgaon || Computer Institutes in Gurgaon || Schools in Gurgaon || Physiotherapist in Gurgaon || Industries in Gurgaon || Companies in Gurgaon|| Taxation Consultants in Gurgaon || Manufacturing Industries in Gurgaon || Bar and Pub in Gurgaon
List your company with Gurgaonindustry.com
All Rights Reserved gurgaonindustry.com | Powered by: